Frequently Asked Questions
Here you’ll find answers to our most commonly asked questions. If you don’t find the answer you are looking for, please feel free to contact us.
1. Is your company licensed to operate in Malaysia?
Yes, we operate under a licence issued by the Ministry of Home Affairs (Kementerian Dalam Negeri), Malaysia.
2. What are your scale of charges?
Our scale of charges depend on the complexity and location of the investigation and it would be rendered in a quotation after we have received the Client’s brief.
3. How long has your firm been operating and what is your team’s background?
Our team consists of both ex-government agency investigators and civilians who have been operating for over 20 years.
4. Can you provide references?
References can be provided after we have assessed the Client’s enquiry.
5. Do you handle cross-border investigations?
No, we only operate in West Malaysia.
6. What areas do you cover?
We cover all states in West Malaysia.
7. Can you testify in court?
Yes, we can.
8. Are there services that are not available?
We do not offer cyber investigation or debt collection services.
Process & Engagement
Do you charge fees for the initial consultation and is it confidential?
The initial consultation is free of charge and confidential.
What information do I need to provide to start a case?
Upon receiving your inquiry we will send you a questionnaire to be completed.
How do you report findings?
We will prepare and submit a written report upon the completion of the assignment.
What happens after the Client submits his inquiry?
• Free initial consultation
• Case assessment and quotation
• Confirmation of engagement
• Investigation begins
• Progress updates and final report delivered
Cost & Commercial Terms
How is pricing structure? - flat fee, hourly or retainer?
In most cases there will be a fixed daily fee for investigations and a flat fee for information searches.
Are there additional costs?
Any additional costs would be clearly stated in the fee quote.
Communication
Is the communication with the Client kept confidential?
All communication is strictly confidential.
Is the Client updated during the investigation?
The Client is updated on significant developments during the investigation but the detailed investigation report is only rendered after the completion of the assignment.